Transforming IT Operations with Cloud & Data Centre Expertise

TTS provides comprehensive cloud and data centre operation solutions, empowering businesses to achieve optimal performance and cost efficiency. With expertise in managed services, professional services, and staff outsourcing, we offer tailored solutions to meet diverse operational needs in multi-cloud and on-premise environments.

Why Choose Terns?

Expertise in ITIL-Based Service Organisation

Proven track record in designing and executing IT service management models.

ESM/ITSM Tool Knowledge

Proficiency in ServiceNow, Atlassian, and BMC tools for streamlined service delivery and incident management.

Advanced Monitoring & Automation

Leveraging cutting-edge tools for real-time visibility, proactive issue resolution, and synthetic transaction monitoring.

AI-Powered Operations

Incorporating AI and machine learning to optimise workflows and enhance incident management.

Flexible and Scalable Solutions

Easily adapt resources and services to align with business growth and demands.

Robust Workforce Pipeline

A reliable pool of skilled professionals and scalable workforce ensures uninterrupted operations and the flexibility to meet evolving demands.

Our Service Offerings

Managed Services

Reduce operational risks with a service model that prioritises quality, automation, and efficiency.

Professional Services

Benefit from specialised expertise for turnkey projects or specific technical requirements.

Staff Outsourcing

Seamlessly extend your IT capabilities with skilled personnel for continuous or project-based resource needs.

Key Capabilities

Service Organisation Optimisation

Workforce optimisation for maximum efficiency.
Dynamic monitoring and real-time SLA management.
Problem management with root cause analysis to reduce incident recurrence.
Automated incident remediation to minimise human intervention.

AI in Operations

Real-time incident analysis for accurate prioritisation and resolution.
AI-driven workflows for critical operations.
Natural language understanding for intelligent issue categorisation and description.
Detection of abnormal behaviour across IT environments for proactive issue prevention.

Monitoring & Dashboard Services

Critical systems monitoring across diverse environments.
Custom dashboards for real-time alarm management and visibility.
Comprehensive DevOps infrastructure monitoring to enhance CI/CD workflows.
Advanced Oracle Monitoring for ASM disc performance and database health.

Reporting

Weekly performance reports to track operational health.
Detailed SR (Service Request) and RFC (Request for Change) analysis reports.
Change record analysis for seamless transition management.
Detailed Linux and cloud environment analytics.
Person-based daily analysis for workforce efficiency.
Alarm analysis reports for proactive issue identification and resolution.

The Terns Advantage

  • Handle over 50,000 tickets per month with efficient scaling.
  • 24/7 operations to ensure continuous service availability.
  • Dispatcher functionality for enhanced customer satisfaction.

  • Achieve 80% issue resolution at Level 1.
  • Ensure 98% resolution within the same day, maximising uptime and performance.

  • Seamless ITSM tool integration with ServiceNow, Atlassian, and BMC.
  • Support for L1, L2, and L3 resources across various technologies and disciplines.for cost-efficiency.

  • Efficiently manage diverse customer journeys in multi-cloud environments.
  • Retain technical workforce and ensure expertise in scaling resources dynamically.

Your Benefits

1
Cost Savings

Optimised and lean service organisation minimises expenses.

2
Enhanced Quality

AI and automation reduce human errors and improve service delivery.

3
Operational Transparency

Dynamic reporting and real-time monitoring increase visibility.

4
Future-Ready Operations

Implement the latest technologies and methodologies for sustainable growth.