Proactive Monitoring for Seamless IT Operations

Terns Network Operations Centre (NOC) Monitoring Services ensure uninterrupted IT operations through advanced monitoring tools, automation, and actionable insights. Our tailored solutions, skilled team, and integrated ITSM processes enable proactive issue resolution and optimise performance across your IT environment.

Why Choose Terns for NOC Monitoring?

Advanced Monitoring Expertise

Skilled in leveraging tools like Zabbix, Grafana, Prometheus, and SCOM for precise monitoring.

Integrated ITSM Processes

Seamlessly manage incidents and workflows with ITIL-aligned tools and methodologies.

Custom Dashboards and Metrics

Gain actionable insights with tailored PowerBI dashboards and comprehensive metric designs.

Automated Alarm Actions

Reduce manual effort and resolution times with predefined automated workflows.

Service Offerings

Metric Design

Develop custom metrics to monitor key components of your IT environment:

  • Operating Systems: Linux, Windows.
  • Databases: Microsoft SQL Server (MSSQL), Oracle, PostgreSQL.
  • Applications: Active Directory, Exchange Server, VMware.
  • DevOps and Cloud: Kubernetes, Redis, RabbitMQ, and multi-cloud environments.

Event, Alert, and Incident Management

Ensure timely detection and resolution of IT issues with real-time monitoring and workflow management:

  • Proactively track and prioritise alerts for rapid incident escalation.
  • Detailed incident reporting ensures visibility and accountability at every step.

Automated Alarm Actions

Enhance operational efficiency with intelligent automation for alert handling:

  • Implement predefined actions to minimise manual intervention.
  • Ensure swift and accurate resolutions for high-priority incidents.

Monitoring Team Management

Ensure 24/7 operational excellence with a skilled and proactive NOC team:

  • Around-the-Clock Operations: Continuous monitoring to maintain uninterrupted service.
  • Proactive Escalation : Identify and address critical incidents to minimise downtime.
  • Specialised Expertise: Team members are trained on tools like Zabbix, Prometheus, and Grafana to deliver optimal performance.

Service Tree Design

Create a logical structure for monitoring systems to optimise visibility and control:

  • Develop clear hierarchical representations of services and their dependencies.
  • Improve diagnostics and enable faster resource allocation for resolution.

ITSM Integration

Streamline workflows and enhance collaboration through integrated ITSM processes:

  • Centralised ticketing systems ensure seamless incident and alert management.
  • Align operations with ITIL best practices for consistent and reliable service delivery.

PowerBI Dashboards

Discover actionable insights with custom dashboards tailored to your operational needs:

  • Real-time overviews of system health, alarms, and performance metrics.
  • Visualise resource usage and service-specific performance to support informed decisions.

Technologies We Use

Terns utilises a comprehensive range of tools and technologies to deliver advanced monitoring and actionable insights:

Monitoring Platforms

  • Zabbix: Real-time monitoring and alerting for infrastructure and services.
  • Grafana: Advanced visualisation and analytics dashboards for system performance and health.
  • Prometheus: Time-series data collection and monitoring for high scalability.
  • System Center Operations Manager (SCOM): Enterprise-level monitoring for Windows-based environments.

Visualisation Tools

  • PowerBI: Customisable dashboards for real-time insights and reporting.
  • Grafana Dashboards: Rich, interactive dashboards tailored to create real-time visualisations of database performance and alert status.

Automation and Scripting

  • PowerShell: Custom workflows and process automation to streamline operations and reduce manual intervention.
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Key Reporting Capabilities

Terns utilises a comprehensive range of tools and technologies to deliver advanced monitoring and actionable insights:

1
Alarm Analysis Reports

Identify recurring issues and optimise response strategies to prevent similar incidents in the future.

2
Operational Dashboards

Real-time monitoring for alarm management, resource utilisation, and system performance.

3
Service-Specific Monitoring Reports

Focused insights for databases, messaging services, and Active Directory to ensure service health.

4
Detailed Performance Analysis

Comprehensive evaluations of network and OS performance to support proactive maintenance and optimisation.

5
Quality Evaluation Reports

Measure and improve the quality of monitored services with in-depth assessments.

The Terns Advantage

  • Intelligent alarm actions ensure fast, accurate resolutions.
  • Logical service tree designs provide enhanced visibility and prioritisation.

  • Tailored PowerBI dashboards for actionable insights into performance and system health.
  • Comprehensive reports ensure continuous optimisation of IT operations.

  • Monitoring systems that adapt to the growing demands of your IT environment.
  • Customised workflows and automation to align with business needs.

  • Skilled team dedicated to around-the-clock monitoring and issue resolution.
  • Regular training and process improvements to maintain operational excellence.

Case Studies

Reporting Project for Data-Driven Insights
Operating System & Middleware Management for Enhanced Service Reliability
Ensuring Operational Excellence Through Proactive IT Infrastructure Monitoring