Transforming Telecommunications with Digital Excellence

With extensive experience in the telecommunications sector, Terns delivers cutting-edge solutions tailored to the needs of telecom operators and service providers. By modernising systems, optimising workflows, and enhancing customer engagement tools, Terns supports telecom providers in achieving operational excellence and scalable success in a rapidly evolving industry.

Contact Us Today

Why Choose Terns for Telecom Solutions?

Proven Expertise

  • Years of experience working with leading telecom providers.
  • Delivered multiple turnkey and managed service projects across the telecommunications landscape.
  • Expertise in customer management, workflow automation, and service optimisation.

Specialised Workforce

  • Highly skilled engineers with expertise in software development, cloud migration, and automation.
  • Successful integration of enterprise solutions with modern technologies like IoT and big data analytics.
  • Teams dedicated to enhancing customer experiences and optimising operations.

Impactful Solutions

  • Executed transformative projects, such as defect tracking systems and unified call centre platforms.
  • Expertise in cost reduction through streamlined workflows and advanced digital tools.
  • Proven record of boosting customer engagement and operational scalability.

Tailored Solutions for the Telecommunications Industry

Digital Transformation & Engineering

Terns delivers innovative engineering solutions to drive digital transformation in the telecom sector.

  • Customer Experience Platforms: Develop unified platforms for seamless customer interactions and service delivery.
  • AI-Powered Automation: Implement AI-driven tools such as chatbots and self-service portals to enhance customer engagement and satisfaction.
  • Workflow Automation: Build intelligent defect tracking systems, campaign management tools, and device repair solutions to streamline operations.
  • Data-Driven Insights: Design personalised dashboards and analytics tools to provide actionable insights for informed decision-making.

Technology Consulting

Empower telecom providers with strategic insights and expert consulting services.

  • Digital Strategy: Develop comprehensive strategies to align technology investments with business goals, ensuring long-term success.
  • Technology Roadmaps: Design detailed plans for 5G implementation, system upgrades, and scalable infrastructure.
  • Agile Project Delivery: Leverage Agile methodologies to ensure seamless execution of telecom projects while adapting to evolving requirements.

Enterprise Service Management

Terns ensures operational excellence across IT operations, from DevOps to cloud management.

  • DevOps: Establish CI/CD pipelines and automate application delivery for faster deployments and higher reliability.
  • Cloud & Datacentre: Migrate telecom workloads to secure, scalable cloud and datacentre environments to reduce costs and improve agility.
  • Endpoint Management: Implement solutions to manage mobile devices, desktops, and remote connections securely and efficiently.
  • End User Support: Provide round-the-clock support for telecom employees, ensuring minimal downtime and maximising productivity.

Telecommunications Domain Expertise

Terns combines technical expertise with industry-specific knowledge to deliver solutions such as:

  • Campaign Management Platforms

    Developed tools to track inbound and outbound call centre activities and automate marketing campaigns.

  • Unified Bill Payment Platforms

    Consolidated multiple third-party systems into a centralised platform for efficient invoice processing.

  • Employee Information Portals

    Delivered web-based solutions for managing personnel data, including contact, education, and employment history.

  • Defect Tracking and Repair Management

    A user-friendly workflow to streamline repairs for devices across dealerships and corporate channels.

  • AI-Powered Customer Interaction

    Developed intelligent chatbots to automate repetitive tasks and improve customer interactions.

  • Survey and Feedback Systems

    Designed platforms for collecting and analysing customer feedback, improving telecom service quality.